OSO Botanicals Return & Exchange Policy

At Oso Botanicals, we take great care in crafting high-quality, ethically sourced products inspired by traditional wisdom. Your satisfaction is important to us, and we want you to love your purchase.

Returns & Exchanges

• Unopened and Unused Products: May be returned or exchanged within 14 days of delivery for store credit or a refund (excluding shipping costs).

• Gently Used Products: May be exchanged within 14 days of delivery for store credit.

• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 3 days of delivery with a photo of the product and packaging so we can make it right.

Non-Returnable Items

• Custom or limited-edition products

• Items purchased on sale or as part of a special promotion

Shipping Costs for Returns

• Customers are responsible for the shipping costs associated with returning an item.

• We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

How to Initiate a Return or Exchange

• Email osobotanicals@gmail.com with your order number, a brief explanation of the issue, and a photo if applicable.

• If eligible, we will provide return instructions.

• Once we receive and inspect the returned item, we will process your refund, store credit, or exchange within 7 business days.

Thank you for supporting Oso Botanicals. If you have any questions, feel free to reach out—we’re happy to help!